Privacy Policy for Beaconstone Grid
At Beaconstone Grid, an Information Technology Consulting firm providing Custom Software Development, Cloud Migration & Management, Cybersecurity Solutions, IT Infrastructure Optimisation, Data Analytics & Business Intelligence, and Managed IT Services, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you engage with our services or visit our online platform. We operate in compliance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), as well as international regulations such as the General Data Protection Regulation (GDPR) where relevant.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Information You Provide to Us: This includes personal and business details you provide when contacting us, requesting a quote, engaging our services, or interacting with our team. This may include your name, company name, email address, phone number, physical address, job title, and any other information you choose to provide in communications.
- Information from Your Use of Our Online Platform: When you visit our site, we may automatically collect certain information about your device and browsing activity. This may include IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us improve our online platform's usability and performance.
- Information Required for Service Delivery: Depending on the specific IT solutions you engage us for (e.g., custom software development, cloud migration, cybersecurity solutions), we may require access to or collection of information pertinent to your IT infrastructure, systems, or data. This is strictly for the purpose of delivering the contracted services and will be handled with appropriate security measures and confidentiality agreements.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our services, including Custom Software Development, Cloud Migration & Management, Cybersecurity Solutions, IT Infrastructure Optimisation, Data Analytics & Business Intelligence, and Managed IT Services.
- To communicate with you, respond to your inquiries, and provide customer support related to our IT solutions.
- To process transactions and send you related information, including confirmations and invoices.
- To improve our services, develop new features or offerings, and understand how our online platform is used.
- To conduct internal operations, such as data analysis, troubleshooting, and research.
- To comply with legal obligations and enforce our terms and policies.
- For marketing and promotional purposes, with your consent where required, to keep you informed about our IT solutions and relevant industry insights.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as web hosting, analytics, payment processing, or customer relationship management. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our online platform of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Security
Beaconstone Grid implements robust technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or disclosure. We regularly review and update our security practices to ensure the highest level of protection. However, no method of transmission over the internet or storage is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer needed, we will securely delete or anonymise your data.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
- Right to Erasure (Right to Be Forgotten): In certain circumstances, you have the right to request the deletion of your personal information.
- Right to Restrict Processing: You have the right to request us to restrict the processing of your personal information in certain situations.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page, and the changes will become effective when posted. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Beaconstone Grid
2847 Flinders Street,
Floor 12,
Melbourne, VIC, 3000
Australia